Privacy Policy
Effective Date: August 16, 2026
Ashley Furniture HomeStore Nepal ("we," "us," "our," or "Ashley Furniture HomeStore Nepal") respects your privacy and is committed to protecting the personal information you provide when you interact with us through our website, WhatsApp, social media channels, online services, or our physical stores.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
Name
Phone number
Email address
Delivery or billing address
Information you provide when making an inquiry, requesting a quotation, placing an order, or purchasing products
Messages, inquiries, and other communications you send to us
Information about products or services you are interested in
Information voluntarily provided through WhatsApp, our website, social media, or other communication channels
Website usage and technical information, such as browser type, device information, IP address, and pages visited, where applicable
We only request information that is reasonably necessary for the relevant business or customer-service purpose.
2. Information Received Through WhatsApp
If you contact Ashley Furniture Nepal through WhatsApp, we may receive and process the information associated with your WhatsApp account, including your phone number, profile name, messages, images, documents, and other information that you choose to send to us.
WhatsApp communications may be processed through the WhatsApp Business Platform operated by Meta and connected to our customer-management systems, including Odoo, in order to allow our authorized employees to receive and respond to customer inquiries.
We use this information to provide customer service, respond to questions, provide product information, assist with quotations and purchases, arrange deliveries or services, and maintain records of customer communications where reasonably necessary.
3. How We Use Your Information
We may use personal information to:
Respond to customer inquiries and requests
Provide information about our products and services
Prepare quotations and process orders
Process payments and coordinate deliveries
Provide customer support and after-sales service
Communicate with you about your purchases or inquiries
Improve our products, services, website, and customer experience
Maintain appropriate business and transaction records
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal, regulatory, accounting, and business requirements
We do not sell your personal information to third parties.
4. WhatsApp and Third-Party Services
We may use third-party platforms and service providers to operate our business and communicate with customers.
For WhatsApp communications, messages may be transmitted through Meta's WhatsApp Business Platform. Customer conversations may also be processed through our business management and customer relationship systems, including Odoo, to enable our authorized team members to manage and respond to inquiries.
These third parties may process information only as necessary to provide their services, operate their platforms, maintain security, or comply with applicable requirements.
Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policies.
5. Sharing of Information
We may share personal information with trusted service providers and business partners when reasonably necessary to operate our business, including providers involved in:
Website and technology services
Customer relationship management
Payment processing
Delivery and logistics
Accounting and business administration
Customer communication
Website analytics and security
We may also disclose information where required by applicable law, regulation, court order, government authority, or where reasonably necessary to protect our legal rights, customers, employees, or business.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing customer service, maintaining business and transaction records, resolving disputes, complying with legal or accounting requirements, and protecting our legitimate business interests.
The retention period may vary depending on the nature of the information and the purpose for which it was collected.
8. Your Choices
You may contact us to:
Ask what personal information we hold about you
Request correction of inaccurate information
Ask questions about how your information is used
Request deletion of information where deletion is appropriate and permitted by applicable law
Stop receiving non-essential promotional communications
Please note that certain information may need to be retained where required by law or where reasonably necessary for legitimate business purposes.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website usage, improve performance, and support security.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
10. Children's Privacy
Our services are intended for a general audience and are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Effective Date" at the beginning of this Privacy Policy.
We encourage you to review this page periodically for the latest information.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Ashley Furniture Nepal
Home Comforts Pvt. Ltd.
Teku, Kathmandu, Nepal
Email: sales@ashleyfurniturenepal.com
Phone: (+977) 01-5921192
Website: shop.ashleyfurniturenepal.con